Privacy Policy Statement

This Privacy Policy outlines how DesignCraftUS (“we”, “our”, “us”, “the website”, “the company”) collects, uses, maintains, and protects the personal information of its users and clients. We are fully committed to safeguarding your privacy and maintaining the confidentiality of all information you share with us. This policy complies with the Privacy Act of 1974 (USA) and applies to all data collected via our website or any affiliated platform. We do not share your information with third parties without your explicit consent unless required by law.

Information Collection

We collect two types of information:

Personal Information:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Billing/payment information
  • Creative brief data
  • Feedback, complaints, or service reviews

Non-Personal Information:

  • Browser type
  • IP address
  • Language preference
  • Operating system
  • Device type
  • Date and time of access
  • General location data

This information is obtained via contact forms, order forms, and interactions on our platform. All personal data is stored securely and used strictly for the purposes defined in this policy.

Use of Information

We use your data to:

  • Provide and improve our services
  • Process transactions and deliver orders
  • Communicate updates and confirmations
  • Send promotional content (you may opt out anytime)
  • Understand customer preferences and improve website experience
  • Maintain records for quality assurance and customer support

We never sell, lease, or share your personal information with third-party vendors or marketing firms without your permission.

Payment Security

All payments made through DesignCraftUS.com are protected with SSL (Secure Socket Layer) encryption, visible via the “https://” in our domain. Your billing and payment data is securely processed and never stored in a way that could expose you to fraud or identity theft.

Confidentiality Commitment

Confidentiality is at the heart of our operations. We guarantee that your personal and project-related data will remain protected on secure, password-protected servers. Only authorized personnel have access to this data. We will never release any client information without written consent unless legally required to do so.

Policy Changes

DesignCraftUS reserves the right to update this Privacy Policy as needed to stay compliant with relevant laws and industry standards. If changes occur, we will notify you via email or website announcements. Continued use of our website after changes indicates your acceptance of the new policy.

File Retrieval & Record Keeping

We maintain records of completed orders to assist clients who may have lost access to their files. You may request a re-delivery of your files by providing:

  • Proof of payment
  • Order confirmation
  • Clearance of any outstanding dues

Once verified, we will deliver the files to the original email address used during the order.

Customer Support

We provide 24/7 customer support throughout the year. Reach out to us anytime via:

  • Email
  • Contact form on our website
  • Live chat

Our support agents are always ready to answer questions, resolve issues, or provide free consultations.

Communication Policy

To ensure secure and accurate communication, please note:

  • Official communication from DesignCraftUS will only take place via our domain: www.DesignCraftUS.com.
  • We are not responsible for any dealings or miscommunications through unofficial channels or third-party platforms.
  • Communications and content through DesignCraftUS.com and its authorized subsidiaries are binding; all others are not recognized by our company.

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, feel free to reach us via:

  • Our official contact form on www.DesignCraftUS.com
  • Live chat support
  • Email support (as provided on the website)

We take every privacy inquiry seriously and will respond as quickly as possible.