Terms & Conditions

REVISION POLICY

The number of revisions each client is entitled to is based on the package selected from Design Craft US. Clients are allowed the number of revisions stated within their respective package. Our primary goal is to ensure 100% customer satisfaction, and to that end, we offer unlimited free revisions as long as:

  • The original brief is maintained.
  • No major changes are made to the initial requirements.

Revisions will not be entertained if:

  • There is a change in project scope or requirements.
  • The client requests revisions after approving the initial concept/design.
  • The request results from a change of mind or internal disagreement.

Turnaround time for revisions: 2 business days (48 business hours).

REFUND POLICY

Refunds are subject to specific conditions and will not be processed under the following circumstances:

  • A special deal or discounted package was purchased.
  • The initial design or concept has been approved.
  • Cancellation is requested for non-work-related reasons.
  • No client response for more than 2 weeks post order placement.
  • The client has violated any clause in this policy.
  • A third-party designer or company has been approached for the same project.
  • The brief lacked key information or was incomplete at the time of order.
  • A complete redesign is being demanded.
  • The business has closed, or undergone a name/nature change.
  • The refund claim is based on “change of mind” or partner disagreement.
  • The client purchased a bundle/combo package and is dissatisfied with only a part of the services—refund will apply only to that service, not the entire bundle.
  • The refund is requested after 15 days from the date of purchase.
  • Budget-intensive services (e.g., Social Media Marketing, SEO, domain registration, web hosting) will not be eligible for refunds under any condition.
  • If website design has been approved and the project has moved into development, the refund request will be denied.

Note: Design Craft US reserves the right to reject any refund request or cancel a contract at its discretion without prior notice. Upon refund, all rights of designs and content revert to Design Craft US, and the client forfeits any ownership.

REFUND CLAIM PROCESS

To initiate a refund request, please contact our support team through one of the following methods:

Our team will evaluate the request and respond promptly. If eligible, a refund will be processed after internal review. Once refunded, ownership rights of any design or content revert to Design Craft US and are registered with relevant intellectual property authorities to maintain legality and transparency.

GUARANTEED SATISFACTION

Design Craft US stands by a 100% satisfaction guarantee. Our services are:

  • Completely custom
  • Plagiarism-free
  • Tailored to the client’s needs

We offer unlimited revisions within the project’s original scope to ensure satisfaction. Our objective is to exceed client expectations.

DELIVERY POLICY

Delivery times depend on the package selected:

  • Logo Design: 2 business days
  • Website Design: 5 business days
  • Rush Services: Available upon request (additional charges apply)

Please contact support for urgent project delivery options.

QUALITY ASSURANCE POLICY

Our team of skilled professionals ensures each project reflects the highest quality standards. We emphasize:

  • 100% originality
  • Custom designs and content

Full client satisfaction

WEBSITE OWNERSHIP & RIGHTS

Upon final payment and approval, full ownership and credentials of the website are transferred to the client. Until dues are cleared, all content and materials remain the intellectual property of Design Craft US. Revision materials and media generated during the design process remain our property unless otherwise agreed.

CONTENT CREATION & POPULATION

Website design/development packages do not include content creation or population unless purchased separately.

If content development is included:

  • All provided content will be brand-specific and exclusive.
  • Stock images will be added with client approval.

Product/service details must be supplied by the client.

NON-DISCLOSURE & ETHICS POLICY

We strictly maintain confidentiality of all client data. We do not share, rent, or sell any client information to third parties. A binding agreement is signed before project initiation to protect both parties from defamatory actions or unethical behavior after project completion.

Design Craft US, along with all its affiliates and personnel, are committed to ethical conduct and professionalism throughout the engagement.

RECORD MAINTENANCE

Design Craft US maintains a backup of all project files for 1 year. In case of loss, clients must:

  • Submit proof of order
  • Share proof of payment
  • Use the original email or account for file retrieval

Files will only be sent to the registered communication medium used at the time of order.

CUSTOMER SUPPORT

Our customer support is available 24/7 for assistance. Core working hours are:

  • Monday – Friday: 9 A.M. to 5 P.M. (EST)

For urgent matters outside these hours, please email us, and our team will respond promptly.

TECHNICAL SUPPORT

Design Craft US provides technical assistance on:

Website Deployment:

  • Hosting via Design Craft US: No additional cost (3rd-party hosting).
  • Client-Provided Hosting: We deploy the site; however, we are not responsible for external hosting issues.

Website CMS:

  • A user manual is provided for content management.
  • No personalized training is included.

Email Setup:

  • Email settings are provided.
  • Installation or troubleshooting on the client’s end is not included.

Disclaimer: Design Craft US will not be held responsible for technical errors arising from incorrect setup or third-party service issues. The client is responsible for execution based on provided instructions.